Return, Replacement & Refund Policies

 

At Alba Creative, we take pride in the quality of our products and great customer service is our priority. Our goal is that you are completely satisfied with your purchase.

 

Return and Replacement Policy

We ask that you inspect your product(s) immediately upon delivery and notify Alba-Creative that same day; either by phone (888-666-4616) or email, if you find a problem or defect with the product(s). If a product is defective; we will instruct you, either by phone or email, to ship the item(s) back to our facility at our cost. We offer immediate replacement upon receipt of defective items, at no cost to our customers.

 

Refund Policy

100% Refund – All unopened products may be returned within 7 working days for 100% refund of the purchase price. We provide free shipping and handling for most purchases; therefore, return S&H charges for unopened items, are at the buyer’s expense.

 

50% Refund – All opened and unused products may be returned within 7 working days for a 50% refund of the purchase price. We provide free shipping and handling for most purchases; therefore, return S&H charges for opened items, are at the buyer’s expense. This policy is in effect, as we can no longer restock this product and sell it as new and unopened.

 

Used Products

Refunds will not be given for used products. All returned products will be inspected upon receipt. If a product shows any signs of usage or washing, it will be photographed and emailed to the customer who is returning the product and shipped back at the customer’s expense. This policy is in effect, as we can no longer sell this specific item.

 

Prior to Purchase

Please call us directly, if you have any questions or concerns prior to purchase.

 

Questions? Call: 888-666-4616 -or- 360-385-6055

Alba-Creative 42 Sleepy Hollow Rd. Port Townsend, WA 98368